Speech Analytics:

The world has entered into an unprecedented age of information and technology, wherein developing a robust patient experience roadmap has become indispensable. Payers are being incentivized to develop industry-leading skills and strategies that are at par with the changing patient needs and expectations. In order to establish strong footprint in the market, Healthcare organizations must record and monitor patients’ interaction across all the breadth of channels. Equitably, organizations need to ascertain strict adherence to privacy laws to curb fraudulent attempts and practice efficiency. Right now, the focus should be largely emphasized on whether plan enrollees are getting meaningful and swift access to the services they are seeking.

Key learnings from the whitepaper:

• Speech Analytics Solution vs. Traditional Call Drivers Evaluating Method
• Speech Analytics: A Booming Technology
• How Organizations are Leveraging this Opportunity to Maximize Value
• A Connotation to ‘WHY’ Makes a Big Difference
• How R Systems’ Anagram Cuts the Mustard